FAQ

When will my order arrive?
Most orders arrive within 7–10 business days.

Is shipping free?
Yes. Shipping is free on all orders.

Where do you ship?
UK, Ireland, and the USA.

What if my item arrives damaged?
Contact us within 48 hours with photos and we’ll resolve it.

Can I return an item?
Yes. Returns are accepted within 30 days if unused and in original condition.

Who pays for return shipping?
Customers cover return shipping unless the item is defective or incorrect.

How long do refunds take?
Refunds are processed within 7 business days after inspection.

Can I cancel my order?
Yes, if it hasn’t shipped yet.

How do I track my order?
Tracking details are emailed after dispatch.

Do you have a physical store?
No. Iudor is an online-only store.

Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Is checkout secure?
Yes. All transactions are SSL-encrypted and securely processed.

How can I contact you?
📧 info@iudor.com
Response time: 1–2 business days

Phone: +47 907 77 922

Iudor is operated by MARKETD LIMITED registered in the United Kingdom with company registration number SC745767

Address: 272 Bath Street, Glasgow, G2 4JR, United Kingdom

Email: info@iudor.com

Do you have questions?
Please contact us. We respond within 24 hours

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)